Customer Service

Customer Service Department Mission Statement
“Our Business is Service”

We are committed to providing quality service to our customers in ways that are helpful, caring, and responsive. Our customers include not only the water customers but those fellow employees with needs supplied by this department.

Customer Service Office

Our goal is to offer services which not only meet, but clearly exceed the expectations of our customers. We are committed to obtaining our goals through teamwork, communication, courtesy, integrity, and innovation.

We take responsibility for the efficient and effective delivery of quality service and take pride in dedication for our work and being the best we can be.

The James T. Harvey Administration Building is located at 221 East Capitol Avenue in Little Rock.

Lobby and Drive-up Window Hours*
*Due to the current public health emergency the Customer Service Lobby is closed until further notice.

7:30 a.m. to 5 p.m. – Monday through Thursday
7:30 a.m. to 4:30 p.m. РFriday

Call Center Hours

7:30 a.m. to 5 p.m. – Monday through Thursday
8 a.m. to 4:30 p.m. – Friday
501.372.5161 OR toll free 1.855.742.0309

Contact Us Electronically

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