Payment Assistance Programs

Need assistance with the water and wastewater portion of your utility bill?

The PromisePay portal provides a comprehensive payment platform, which includes:

  • Options to enroll in payment plans online, by mobile phone or call center.
  • Convenient payment types (credit/debit card, ACH, Apple Pay, and Google Pay).
  • Text reminders and notifications.
  • Payment flexibility and plan management with options to request allowable extensions, modify due dates, and change payment methods.

Click Here to Sign up for Promise Pay

The Arkansas LIHWAP program offers a one-time crisis benefit up to $2,000 to help qualified households pay their residential water and wastewater past due utility bills. As of March 2023, this benefit was expanded to qualifying households may receive an additonal $2,000 account credit relief spread out over 12-months.

CAW is here to help you get this assistance! Begin the signup process by pressing the Start button below.

JUST RELEASED – MORE help is available!

Qualifying accounts may receive both a $2,000 one-time crisis benefit plus up to $2,000 credit benefit relief spread out over 12-months.

Reach out to CAW after you enroll

Upon completion of your Arkansas LIHWAP application, please contact CAW Customer Service at 372.5161, option 6 or email to help us protect your account from service disruption.