Freedom of Information Act Policy

Central Arkansas Water

Pursuant to Act 186 of the 90th General Assembly, Regular Session, 2015, codified at Ark. Code Ann. § 25-19-105(b)(20) Effective February 2015, CAW will no longer provide customer account information pursuant to a FOIA request unless the request is made from the primary account holder or authorized users. Customer account information includes (without limitation) home and mobile telephone numbers, home and business addresses, and customer usage data.

Please Note: Central Arkansas Water’s FOIA policy correlates with the state law intent of protecting interests of Arkansas residents and shall be fulfilled within this parameter.

For requests unrelated to customer account information, please refer to the CAW FOIA Policy below:



(a) Central Arkansas Water shall permit the inspection of public records subject to disclosure during regular business hours, at a time and in a manner that does not interfere with normal office operations. If a public record is maintained in more than one format, it shall be made available in the format specified by the requester. The utility shall provide the requester reasonable comforts and facilities for such inspection. The inspection will usually occur in a conference room or empty office near the location of the primary custodian of the disclosed public records.

(b) The requester may copy any public records made available for inspection under paragraph (a) of this policy, but may not remove such public records from the room made available for inspection of the public records. Such copying may be done by hand or with the requester’s own equipment.

(c) For the convenience of the requester, Central Arkansas shall, upon request, furnish copies of the public records within a reasonably prompt period of time. However, Central Arkansas Water shall not provide copies of any copyrighted records without the express authorization of the copyright owner. If a requestor desires copies of ten (10) or less 8 ½” x 11” pages, in aggregate, within any twelve (12) month period, Central Arkansas Water shall provide the copies free of charge. The cost for photocopies of standard 8 ½” x 11” pages shall be $0.10 per page. The cost for larger documents shall be as set forth on Appendix A. Reasonable copying charges for records in other formats shall be established by the Chief Operating Officer and shall be uniformly applied.

(d) For questions regarding the release of records and/or information contact contact