CAW Offers Billing Adjustment Winter Storm Leaks


For Immediate Release: Friday, March 5, 2021

Last month’s unprecedented snowstorm caused leaks to residents’ water pipes statewide. With temperatures remaining well below freezing for several days in a row, numerous private water lines ruptured here in central Arkansas as well, creating unexpected expenses for some Central Arkansas Water customers.

CAW never stopped providing water during the storm, which meant water continued flowing to homes with leaks if customers did not turn off their water to their home. These customers may start seeing increased bills for the water used. CAW wants to assist as much as possible and also recognizes that above the cost of the water, many property owners now face unexpected repair bills.

Typically, when a customer experiences a leak on their side of the meter, CAW will provide a leak adjustment credit on their account of 50%. This is done once the property owner provides evidence to CAW of the repair to fix the leak.

Due to the severity of these storms and the number of leaks in the community, CAW is increasing the 50% leak adjustment to 75% for a limited time.

Customers who experienced a leak on from February 11 through Feb. 22, 2021 may submit a receipt proving repair of the broken pipe to CAW for 75% credit for the water volume portion of their bill covering that period.

To expedite this process, CAW requests that customers follow these steps:

  • Email a copy of the repair receipt to with the subject line “Winter Storm Leak Adjustment.”
  • Include the customer’s name and address on the account where the repair was made, and your phone number. You may also include the account number.

Customers without the ability to email their receipt should contact CAW Customer Service at 501-372-5161 for assistance.

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