New Service Section

The New Service Section is located on the first floor, James T. Harvey Administration Building, 221 East Capitol Avenue, Little Rock, Arkansas.

7:30 a.m. to 5 p.m. – Monday through Thursday
7:30 a.m. to 4:30 p.m. – Friday

Phone - 501-210-4910
fax - 501-377-7050

New Service Representatives will assist customers in establishing water service at a location that has not previously had service, obtaining an additional water meter for property that has service, and/or change the size or location of an existing meter.

1. Submit of a copy of the legal description of the property (recorded property deed or survey and lot number, if the property is within a platted subdivision)
2. Pay required fees, including the meter connection fee, meter deposit, System Development Charges, if applicable, Capital Investment Charges, and customer service charge (included in first billing).
3. Complete a request for water service and sign a water service contract.
4. Provide information to CAW about the type and use of structure and uses of water.
5. Provide a site plan, if the service is for a large parcel or a parcel with multiple structures.
6. Obtain a plumbing permit and approval from the plumbing inspection division that has jurisdiction. (For exceptions, please, see "Irrigation or Sprinkler Service.") If you do not obtain a final plumbing inspection on the house water line prior to the meter installation, CAW may approve and install a meter on a temporary basis. The guidelines for temporary meters are as follows:

• Residential — CAW will install a temporary meter with a construction standpipe. The fee for the standpipe is in addition to other standard fees/charges. The utility allows a temporary residential meter for 90 days, with an allowance for a one-time extension of another 90 days. CAW must receive documentation of final plumbing permit approval within the allowed time or will discontinue service to the premise.
• Commercial or industrial — CAW allows a temporary meter for a period of 180 days, with an allowance for a one-time extension of another 180 days. CAW must receive documentation of final plumbing permit approval within the allowed time or will discontinue service to the premise.
• Irrigation — The Reduced Pressure Zone Assembly (RPZA) installation must be approved by the plumbing inspection division that has jurisdiction, prior to the meter installation by CAW (for exceptions, please, see "Irrigation or Sprinkler Service").

1. If the property is not connected to a sewer system approved by the Arkansas Department of Health, CAW will require approval for the septic system from the Sanitarian at the Pulaski County Central Health Unit for property south of the Arkansas River and the Sanitarian at the North Little Rock Health Unit for property north of the river. The form necessary for application is available from CAW.
2. If the property is outside the corporate boundaries of a city or inside a city but outside a platted subdivision, CAW may require approval from the planning board that has jurisdiction.
3. If the parcel is outside the corporate boundaries of the cities of Little Rock or North Little Rock but within one of the city's extraterritorial planning jurisdiction, the appropriate city must approve the application.
4. If the parcel does not have sufficient frontage on a public water main, the applicant must install adequate water facilities to serve the property. The installation will be at the applicant's expense. The CAW Engineering Department handles the approval of plans and contract preparation, with regard to adequate water facilities. If you have questions, contact the department at 501-377-1224.
5. Additional requirements and restrictions may apply because of governmental regulations, availability of water, floor elevation of the structure, etc.

1. Connection fees for a meter installation are based upon the width of the street or state highway, location of the meter installation on the site, permitting costs, materials, etc. If an applicant prefers a location for the meter installation other than the site location preferred by CAW, an additional fee will apply.
2. The meter deposit requirement is based on the meter size.
3. System Development Charges are based upon meter size and apply to all new meter connections, with the exception of residential sprinkler meters. The charges are to fund or recover the cost of capital improvements or facility expansions necessitated by and attributable to the new development.
4. Capital Investment Charges may be geographical area-based and/or water main-based and are applicable to all new meter connections. The charges are to fund or recover the cost of capital improvements or facility expansions for treated water transmission and distribution facilities, pumping, and storage facilities related to site-specific facilities.
5. A nominal Customer Service Charge is applicable to the initiation of service for a new account and will be due with the first billing.
6. If the property does not front an existing public water main that is suitable for needed fire, domestic and irrigation service to your property, applicant will be required to pay the cost of extending a main to provide the needed service.