New Service Section

To establish water service at a location that has not had service previously –

The New Service Section provides information concerning water service availability and receives requests for service from new customers to the CAW system.  This section maintains a highly-computerized information retrieval and data input process and is highly-interconnected with the Customer Service Information System, as well as the work order and GIS mapping computer systems and various Engineering Department databases. 

CAW has provided the following online forms for your convenience in applying for new service or a construction standpipe:

For more information, contact a New Service Representative at 501.377.1202 or  The New Service Section fax number is 501.377.7050.

For inquiries at a location that has existing water service, contact our Customer Service section at 501.372.5161 or