Distribution Department

General Information

The Distribution Department has a goal of serving the customers with the highest quality service possible, whomever that customer may be.

The Distribution Department consists of four work zones. Four additional zones consist of Construction, Dispatch and Troubleshooters, Fire Hydrant and Valves, and Preventative Maintenance, Unidirectional Flushing, Leak Detection, Hydrant and Valve Inspection.

Each Distribution work zone is responsible for the repair, maintenance and installation of meters, services, mains, fire hydrants, and valves.

All the utility’s field work, emergency calls from customers, police, and fire services are coordinated by our dispatch office. We have crews on call 24 hours a day to ensure customers receive quick and quality service.

The perimeter for each Distribution work zone is outlined below. Click on any Zone for contact information and to view a Zone Map.

Zone 1 - Area East of University Avenue and Burns Park, South of I-40 and North of Fourche Creek and I-30.

Zone 2 - Area West of University Avenue, South of the Arkansas River, and North of Markham Street.

Zone 3 - Area West of University Avenue and South of Markham, also includes area East of Geyer Springs Road and South of Fourche Creek and I-30.

Zone 4 - Area North of the Arkansas River and West of the Burns Park area, North of I-40 extending Eastward to Galloway.

Zone 5 - Dispatch and Troubleshooters work out of Clearwater Operations and Ozark Treatment Plant.

Zone 6 - Fire Hydrant and Valve crews work throughout the entire distribution operating system. For Fire Hydrant Flow information, click here.

Zone 7 - Construction crews work throughout the entire distribution operating system.

Zone 8 - Preventative Maintenance, Unidirectional Flushing, Leak Detection, Hydrant and Valve Inspection crews work throughout the entire distribution operating system.

There are three major components in a public water system. The first is the source of water supply, which is usually a river, a lake, wells, or a combination of them. The second is treatment facilities that settle, filter, and chemically purify raw water to comply with the Federal standards in the Safe Drinking Water Act. The third is the distribution system made up of the networks of mostly underground pipes that carry water to homes, business and other customers. Since 1926 when the first water main was laid across the Broadway Bridge, Little Rock and North Little Rock have relied on common water source and treatment facilities. Today raw water is drawn from Lake Winona in Saline County and Lake Maumelle in Western Pulaski County. The raw water is treated at the Ozark Point and Jack H. Wilson treatment plants in Little Rock.

Central Arkansas Water serves approximately 121,500 residential, commercial, industrial and master metered customers in Pulaski, Saline and Grant counties. We have approximately 2,323 miles of water distribution lines, 12,861 Fire Hydrants, 29,900 Valves and approximately 360 square miles of operating area. And Central Arkansas Water can store 64.3 million gallons of water in clear wells, elevated tanks, and ground storage tanks.