What happens when you make a trouble call to the Distribution Department?

Your call will be received by a Dispatcher at The Clearwater Maintenance Complex during normal business hours or at the Ozark Treatment Plant after hours. All the utility’s field work, emergency calls from customers, police, and fire services is coordinated by our dispatch office. We have crews on call 24 hours a day to ensure customers receive quick and quality service.

Using electronic means; the Geographic Information Systems and the Work Order System, and fact finding the Dispatcher will make an effort to answer you questions and concerns immediately. If the Dispatcher determines that an onsite investigation is necessary, the Dispatcher will prioritize the problem and dispatch it to the Troubleshooter in the Zone responsible for your area of concern.

The Troubleshooter will conduct an onsite investigation of the problem. If the problem is one that CAW will repair the Troubleshooter will determine if emergency, high priority or routine repairs are needed. Emergency orders will prompt the immediate notification of crews to respond to the area. High priority orders are worked the next business day and routine orders are worked as the schedule permits.