Obtaining Water Service

Turning On

To obtain service where facilities are already in place, contact or visit Customer Service to arrange turn ons and installation of meters. An activation fee of $20 will appear on your first month’s bill.  Water will be turned on only when someone is present or if a note in file has been left authorizing the turn on of the meter. Meters are set and/or turned on between 8 a.m. and 3:30 p.m., Monday through Friday.  Due to differing lengths of repairs and installations, CAW cannot schedule timed appointments.
After an account has been established, customers needing service immediately may choose to turn the meter on themselves with a crescent wrench. However, any damage that might occur will be the customer’s responsibility.

Deposits

Beginning Service

New customers must pay a security deposit equal to approximately a two-month average bill. Absent a poor credit history, the deposit could be included on the first month’s bill.  Deposits are refunded to residential customers who have 12 consecutive months of on-time payments.

If moving from one service location to another within our service area, the deposit can be transferred to the new service location.  To assist with the move, CAW may provide service simultaneously at both locations for up to two weeks.  A deposit shall be made by the new customer moving in at the old service location.  Deposits can be transferred from one customer to another by filling out appropriate paper work.

Ending Service

When service is discontinued, the customer may choose to have the deposit refunded after paying the account in full, or apply the deposit to the final bill, which will indicate a balance due or a refund. Deposits will be refunded to residential customers who have 12 consecutive months of on-time payments.

Bills for service will be rendered monthly (refer to water bill information). The term month for billing purposes will mean the period between any two consecutive readings of the meters by CAW.  Such readings are to be taken as nearly as practicable every 30 days.

Failure to receive bills in no way exempts customers from payment of bills.

When CAW is unable to read a meter after a reasonable effort, the customer will be billed on an estimated consumption, based on the best available information.

Discontinuance of Service

When it becomes necessary to cut off water service for non-payment of bills, CAW shall have the right  to charge a fee for restoring water service.

New Service

To establish water service at a location that has not had service previously, contact the New Service Section at Central Arkansas Water (CAW).   The length of time required to get a new construction service varies according to the time of year and which permits are involved.

Terms and Conditions of Water Service

Customer agrees to accept water service subject to applicable rates, rules and regulations. Customer accepts service at whatever pressure and quantity may exist without liability on the part of CAW for damages due to high or low pressure or stoppage of flow.

Customer agrees to pay any bill on or before the due date. CAW reserves the right to apply any deposit against a final bill and deny service until all remaining charges have been satisfied; further, customer’s unpaid bill can be transferred to another active account providing service to that customer.
Customer further agrees that water supplied through the service line supplying the premise shall be used only on the premises and for the purposes as defined by customer class. No water shall be sold by the customer nor allowed to be taken through the service for use on any other premise.

Customer further agrees that the customer may only recoup payments made by the customer for erroneous charges during the twelve months that precede the date on which CAW receives a claim by the customer for refund by CAW of payments made by the customer for erroneous charges.