The Distribution Department’s goal is to provide our customers with the highest quality service while continuing to deliver pristine water to your tap, as well as, fire service to your community.
The Distribution Department is primarily responsible for the installation, repair, and maintenance of meters, services, mains, fire hydrants, and valves within the Distribution system.
The Distribution Department consists of four geographical work zones to provide quick response to our customers. Additional zones provide specialty services system wide that include: Fire Hydrant and Valves, Preventative Maintenance, Unidirectional Flushing, Hydrant and Valve Inspection, Leak Detection, New Construction, and Plant Maintenance.
Emergency calls from customers, police, and fire departments are coordinated through our dispatch office. We have crews on call 24 hours a day to ensure customers receive quick, quality service regardless of time of day or weather conditions.
The perimeter for each of the work zones within the Distribution system is outlined below. Reference the map below for specific zone information.
The Distribution system is integral to providing quality water to our customers. The Distribution Department is responsible for maintaining approximately 2,323 miles of water distribution lines, 12,861 Fire Hydrants, 33,914 Valves and approximately 400 square miles of operating area.
Central Arkansas Water serves approximately 400,000 residential, commercial, industrial and master metered customers in Pulaski, Saline and Grant counties.
Zone 1 – Area East of University Avenue and Burns Park, South of I-40 and North of Fourche Creek and I-30.
Zone 2 – Area West of University Avenue, South of the Arkansas River, and North of Markham Street.
Zone 3 – Area West of University Avenue and South of Markham, also includes area East of Geyer Springs Road and South of Fourche Creek and I-30.
Zone 4 – Area North of the Arkansas River and West of the Burns Park area, North of I-40 extending Eastward to Galloway.
Zone 5 – Dispatch and Troubleshooters work out of Clearwater Operations, Ozark Treatment Plant, and Wilson Treatment Plant.
Zone 6 – Preventative Maintenance, Unidirectional Flushing, Leak Detection, Hydrant and Valve crews work throughout the entire distribution system.
Zone 7 – Construction crews work throughout the entire distribution system.
Plant, Pumping Station & Tank Maintenance – Plant Maintenance employees maintain Treatment Plants, Pump Stations and Water Storage Tanks.